Casino Hermes Casino Privacy Policy

At Casino Hermes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our services through Hermes casino login, Hermes casino mobile, or any other platform operated by Casino Hermes.

By using Casino Hermes services, you agree to the terms outlined in this Privacy Policy. We comply with French data protection laws, the General Data Protection Regulation (GDPR), and international privacy standards applicable in France and the European Union.

1. Information We Collect

1.1 Personal Information

When you register with Hermes casino or use our services, we collect the following personal data:

• Identity Information: Full name, date of birth, nationality, government-issued ID number
• Contact Information: Email address, phone number, residential address
• Account Information: Username, password (encrypted), Hermes casino login credentials
• Financial Information: Payment method details, transaction history, withdrawal requests
• Verification Documents: Passport, driver's license, utility bills for KYC compliance

1.2 Usage Data

We automatically collect information about your interaction with Casino Hermes:

• IP address, device type, browser information
• Pages visited, games played, time spent on platform
• Hermes casino mobile app usage statistics
• Click patterns, preferences, and gaming behavior
• Location data (country and region, not precise GPS)

1.3 Cookies and Tracking Technologies

Casino Hermes uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for Hermes casino login and platform functionality
• Performance Cookies: Help us analyze site performance and user behavior
• Marketing Cookies: Used to deliver personalized Casino Hermes bonus offers
• Third-Party Cookies: Payment processors, analytics providers (Google Analytics)

2. How We Use Your Information

Casino Hermes processes your personal data for the following purposes:

2.1 Service Delivery

• Create and manage your Hermes casino account
• Process deposits, withdrawals, and Casino Hermes bonus claims
• Provide customer support and resolve disputes
• Enable Hermes casino mobile and desktop gaming experiences

2.2 Legal and Regulatory Compliance

• Verify your identity and age (18+ requirement in France)
• Comply with French gambling regulations (ANJ - Autorité Nationale des Jeux)
• Prevent fraud, money laundering, and underage gambling
• Fulfill legal obligations under GDPR and French law
• Maintain transaction records as required by law (5 years minimum)

2.3 Marketing and Communications

• Send promotional emails about Casino Hermes bonus offers (with your consent)
• Notify you about Hermes casino VIP program benefits and exclusive rewards
• Provide personalized game recommendations based on preferences
• Conduct customer satisfaction surveys and feedback requests

2.4 Platform Improvement

• Analyze usage patterns to optimize Hermes casino mobile performance
• Develop new features and gaming content
• Conduct security audits and system maintenance
• Test new payment methods and technologies

3. Legal Basis for Processing

Under GDPR, Casino Hermes processes your data based on:

• Contractual Necessity: To fulfill our agreement when you register at Hermes casino
• Legal Obligation: To comply with French gambling laws and anti-money laundering regulations
• Legitimate Interest: To prevent fraud, improve services, and ensure platform security
• Consent: For marketing communications, optional cookies, and personalized Casino Hermes bonus offers (you can withdraw consent anytime)

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

Casino Hermes shares data with trusted partners who help us operate:

All third parties are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Disclosure

We may disclose your information to:

• French regulatory authorities (ANJ) upon request
• Law enforcement agencies investigating fraud or illegal activity
• Courts and legal advisors in case of disputes
• Tax authorities as required by French tax law

4.3 Business Transfers

If Casino Hermes undergoes a merger, acquisition, or sale, your data may be transferred to the new owner, subject to this Privacy Policy.

4.4 No Data Selling

Casino Hermes does NOT sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-leading security measures to protect your information:

5.1 Technical Safeguards

• Encryption: 256-bit SSL/TLS encryption for all Hermes casino login sessions and data transmission
• Secure Servers: Data stored in ISO 27001-certified European data centers
• Firewall Protection: Advanced intrusion detection and prevention systems
• Two-Factor Authentication (2FA): Optional for Hermes casino VIP members and all withdrawals
• Regular Audits: Third-party security assessments and penetration testing

5.2 Organizational Measures

• Access to personal data limited to authorized Casino Hermes staff only
• Employee training on GDPR and data protection best practices
• Confidentiality agreements with all service providers
• Incident response plan for data breaches

5.3 Your Responsibility

To protect your Hermes casino account:

• Choose a strong, unique password for Hermes casino login
• Never share your login credentials
• Log out after each session, especially on shared devices
• Enable 2FA in your account settings
• Report suspicious activity immediately to support@casinohermes.com

6. Data Retention

Casino Hermes retains your data for the following periods:

After retention periods expire, Casino Hermes securely deletes or anonymizes your data.

7. Your Rights Under GDPR

As a user in France, you have the following rights regarding your data:

7.1 Right to Access

Request a copy of the personal data Casino Hermes holds about you, including:

• Account details and Hermes casino login history
• Transaction records and Casino Hermes bonus claims
• Communication history and marketing preferences

7.2 Right to Rectification

Update or correct inaccurate information in your Hermes casino profile through your account settings or by contacting support.

7.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your data if:

• It's no longer necessary for the original purpose
• You withdraw consent for marketing communications
• You object to processing for legitimate interests

Note: We must retain certain data for 5 years to comply with French gambling regulations.

7.4 Right to Restriction

Temporarily limit how Casino Hermes uses your data while we investigate a complaint or verify accuracy.

7.5 Right to Data Portability

Receive your data in a structured, machine-readable format (CSV or JSON) to transfer to another service provider.

7.6 Right to Object

Opt out of:

• Marketing emails from Casino Hermes (click "unsubscribe" in any email)
• Processing based on legitimate interests
• Profiling for personalized Casino Hermes bonus offers

7.7 Right to Withdraw Consent

Cancel consent for optional data processing at any time without affecting the lawfulness of prior processing.

7.8 Right to Lodge a Complaint

If you believe Casino Hermes violates your privacy rights, contact:

• French Data Protection Authority (CNIL): www.cnil.fr
• Casino Hermes Data Protection Officer: dpo@casinohermes.com

8. International Data Transfers

Casino Hermes primarily stores data within the European Union. If we transfer data outside the EU (e.g., to cloud providers in the UK or Switzerland), we ensure:

• The destination country has an adequacy decision from the EU Commission
• Standard Contractual Clauses (SCCs) are in place
• Appropriate safeguards meet GDPR standards

Data transferred outside the EU is encrypted and subject to the same protection standards as data within France.

9. Cookies and Tracking

9.1 How Casino Hermes Uses Cookies

When you visit Hermes casino, we use cookies to:

• Remember your Hermes casino login status
• Store language and currency preferences
• Track Hermes casino mobile app performance
• Analyze which games are most popular
• Deliver targeted Casino Hermes bonus promotions

9.2 Managing Cookies

You can control cookies through:

• Cookie Consent Banner: Adjust preferences when first visiting Casino Hermes
• Account Settings: Manage marketing cookies in your Hermes casino profile
• Browser Settings: Block or delete cookies (may affect Hermes casino login functionality)

9.3 Third-Party Cookies

Casino Hermes uses cookies from:

• Google Analytics: Track site usage (anonymized IP addresses)
• Payment Providers: Secure transaction processing
• Game Developers: Load games and save progress

For more details, see our Cookie Policy (available at Hermes casino login page).

10. Children's Privacy

Casino Hermes is strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we discover that a user under 18 has registered:

• The Hermes casino account will be immediately suspended
• All deposits will be refunded to the payment source
• Personal data will be deleted within 30 days

If you believe a minor has accessed Casino Hermes, contact us immediately at compliance@casinohermes.com.

11. Automated Decision-Making and Profiling

Casino Hermes uses automated systems to:

• Fraud Detection: Flag suspicious transactions or betting patterns
• Responsible Gambling: Identify at-risk behavior and offer self-exclusion tools
• Personalization: Recommend games and tailor Casino Hermes bonus offers
• VIP Program: Determine eligibility for Hermes casino VIP status based on activity

Your Rights

You have the right to:

• Request human review of automated decisions (e.g., account restrictions)
• Challenge decisions affecting your Hermes casino account
• Opt out of profiling for marketing purposes

12. Changes to This Privacy Policy

Casino Hermes may update this Privacy Policy to reflect:

• Changes in French or EU data protection laws
• New features on Hermes casino mobile or desktop platforms
• Feedback from regulatory authorities
• Improvements to our data protection practices

We will notify you of significant changes by:

• Email to your registered Casino Hermes account
• Pop-up notification upon Hermes casino login
• Announcement on our homepage

The "Last Updated" date at the top of this policy indicates the most recent revision. Continued use of Casino Hermes after changes constitutes acceptance of the updated policy.

13. Contact Information

14. Additional Resources

For more information about your rights and Casino Hermes policies:

• Terms and Conditions: Full terms of service for Hermes casino
• Responsible Gambling Policy: Self-exclusion, deposit limits, and support resources
• Cookie Policy: Detailed information about tracking technologies
• Bonus Terms: Rules for Casino Hermes bonus offers and Hermes casino VIP rewards
• AML Policy: Anti-money laundering procedures and verification requirements

By using Casino Hermes, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us with your personal information. We are committed to protecting your privacy while delivering the best gaming experience on Hermes casino and Hermes casino mobile platforms.