Casino Hermes Casino Responsible Gaming Policy

Effective Date: January 1, 2026

1. Our Commitment to Responsible Gaming

At Casino Hermes, we take responsible gaming seriously. Our commitment includes:

• Providing players with tools and resources to control their gaming behavior
• Implementing strict age verification procedures to prevent underage gambling
• Training our staff to identify and assist players who may be experiencing gambling-related issues
• Partnering with leading organizations dedicated to responsible gaming and problem gambling support
• Promoting awareness about responsible gaming through our Hermes casino platform
• Ensuring transparent information about odds, rules, and potential risks

2. Player Protection Tools

Casino Hermes offers comprehensive self-management tools accessible through your Hermes casino login account. These features empower you to maintain control over your gaming activities.

2.1. Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending at Casino Hermes. Once established, limits can be:

• Decreased immediately at any time
• Increased only after a 24-hour cooling-off period
• Removed only after a 7-day waiting period

To set deposit limits, navigate to your Hermes casino account settings under "Responsible Gaming" section.

2.2. Loss Limits

Control your net losses over specific periods. Loss limits apply to your net position (deposits minus withdrawals) and help prevent excessive losses during gameplay sessions.

2.3. Session Time Limits

Set maximum session durations to ensure you take regular breaks. The Hermes casino mobile and desktop platforms will notify you when your predetermined time limit is approaching and automatically log you out when reached.

2.4. Wager Limits

Control the maximum amount you can wager per bet, per day, or per week. This feature is particularly useful for maintaining disciplined betting patterns across casino games.

2.5. Reality Check Reminders

Receive periodic notifications during gameplay showing how long you've been playing and your session performance. These reminders help maintain awareness of time spent on Casino Hermes platform.

3. Self-Exclusion Programs

Casino Hermes provides multiple self-exclusion options for players who need a break from gambling activities.

3.1. Temporary Self-Exclusion (Cooling-Off Period)

Request a temporary suspension of your Casino Hermes account for periods ranging from 24 hours to 6 months. During this period:

• Your account will be suspended and inaccessible
• You will not receive promotional materials or casino hermes bonus offers
• All pending withdrawals will be processed
• You cannot reverse the self-exclusion once activated
• Your account will automatically reactivate after the chosen period expires

3.2. Permanent Self-Exclusion

Request permanent closure of your Hermes casino account. This decision is irreversible, and you will not be able to create new accounts at Casino Hermes in the future. All remaining account balances will be returned to you according to our withdrawal procedures.

3.3. National Self-Exclusion Registry (France)

As a licensed operator in France, Casino Hermes complies with the national self-exclusion program administered by the Autorité Nationale des Jeux (ANJ). Players can register for national exclusion through:

• Online: ANJ official website at www.anj.fr
• By mail: Sending a written request to ANJ headquarters
• In person: Visiting authorized registration centers

National self-exclusion prevents access to all licensed gambling operators in France, including Casino Hermes, Hermes casino VIP services, and Hermes casino mobile applications.

4. Recognizing Problem Gambling

Problem gambling can affect anyone regardless of age, gender, or social status. Recognizing warning signs early is crucial for seeking help.

4.1. Warning Signs

Consider whether you or someone you know exhibits these behaviors:

• Spending more time and money gambling than intended
• Chasing losses by continuing to gamble to recover previous losses
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or social obligations due to gambling
• Feeling restless or irritable when attempting to cut down on gambling
• Lying to family members or others about gambling activities
• Gambling as an escape from problems or negative emotions
• Experiencing relationship conflicts due to gambling
• Feeling guilt or remorse after gambling sessions
• Repeatedly attempting to stop or control gambling without success

4.2. Self-Assessment

Casino Hermes provides access to confidential self-assessment tools through our responsible gaming page. These scientifically validated questionnaires help evaluate your gambling behavior and identify potential concerns.

5. Support Resources

Casino Hermes partners with leading organizations specializing in problem gambling prevention and treatment. These resources provide confidential, professional support:

5.1. French Support Organizations

5.2. International Resources

• GamCare (UK): www.gamcare.org.uk | Helpline: 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org | International meetings and support
• BeGambleAware: www.begambleaware.org | Information and support tools
• Gambling Therapy: www.gamblingtherapy.org | Online support community in multiple languages

6. Underage Gambling Prevention

Casino Hermes maintains a strict policy prohibiting individuals under 18 years of age from accessing our services. Our prevention measures include:

6.1. Age Verification Process

• Mandatory identity verification during Hermes casino login registration
• Document verification requiring government-issued identification
• Integration with third-party age verification databases
• Random age verification checks for existing accounts
• Immediate account suspension if underage gambling is suspected

6.2. Parental Controls

We recommend parents and guardians implement device-level controls to prevent minors from accessing gambling websites:

• Install content filtering software on home computers and mobile devices
• Use parental control features built into operating systems
• Monitor internet browsing history regularly
• Keep payment information and passwords secure
• Educate children about gambling risks

7. Responsible Marketing Practices

Casino Hermes adheres to strict responsible marketing standards:

• No marketing materials targeted at minors or vulnerable individuals
• All casino hermes bonus promotions include clear terms and conditions
• Promotional content includes responsible gaming messages
• Players can opt out of marketing communications at any time
• No marketing communications sent to self-excluded players
• No aggressive or misleading advertising practices

8. Financial Transparency

Casino Hermes promotes informed decision-making through transparent financial practices:

• Clear display of account balance, deposits, and withdrawals
• Detailed transaction history accessible through Hermes casino account
• Regular account statements available on request
• No hidden fees or charges
• Transparent information about game RTPs (Return to Player percentages)

9. Staff Training and Support

All Casino Hermes staff members receive comprehensive training in:

• Recognizing signs of problem gambling
• Understanding responsible gaming tools and policies
• Appropriate intervention techniques
• Directing players to support resources
• Maintaining player confidentiality
• Regulatory compliance requirements

10. How to Activate Protection Tools

10.1. Through Your Hermes Casino Account

1. Complete Hermes casino login with your credentials
2. Navigate to "Account Settings" from the main menu
3. Select "Responsible Gaming" section
4. Choose the desired tool (deposit limits, self-exclusion, etc.)
5. Follow on-screen instructions to configure your preferences
6. Confirm your choices (certain limits may require identity verification)

10.2. Through Customer Support

Contact our dedicated responsible gaming team:

• Email: responsiblegaming@casinohermes.com
• Live Chat: Available 24/7 through Hermes casino mobile and desktop
• Phone: +33 1 XX XX XX XX (dedicated responsible gaming line)

11. Account Closure Requests

If you wish to close your Casino Hermes account for responsible gaming reasons:

1. Contact our responsible gaming team via email or live chat
2. Specify the reason for closure (helps us improve our services)
3. Choose between temporary or permanent closure
4. Withdraw any remaining account balance
5. Receive confirmation of account closure within 24 hours

Account closures for responsible gaming reasons are processed immediately without questioning or attempts to retain your custom. Your Hermes casino VIP status and accumulated points will be forfeited upon permanent closure.

12. Third-Party Links and Affiliates

Casino Hermes ensures all affiliate partners and third-party sites linking to our platform:

• Comply with responsible gaming advertising standards
• Display appropriate age restrictions and warnings
• Do not target vulnerable populations
• Include links to gambling support resources
• Accurately represent our services without misleading claims

13. Research and Development

Casino Hermes actively contributes to responsible gaming research by:

• Participating in industry working groups and forums
• Supporting academic research on gambling behavior
• Implementing emerging best practices and technologies
• Regularly reviewing and updating our responsible gaming measures
• Collaborating with regulators and health organizations

14. Regulatory Compliance

Casino Hermes operates under license from the Autorité Nationale des Jeux (ANJ) and complies with all French gambling regulations, including:

• Code de la sécurité intérieure (Articles L320-1 to L336-4)
• ANJ responsible gaming guidelines and technical standards
• French advertising and consumer protection laws
• Data protection regulations (GDPR)
• Anti-money laundering (AML) requirements

15. Complaints and Feedback

If you have concerns about our responsible gaming practices or wish to provide feedback:

• Submit feedback through your Casino Hermes account
• Email our compliance team: compliance@casinohermes.com
• Contact the ANJ directly if concerns are not adequately addressed

All complaints are reviewed by senior management and addressed within 5 business days.

16. Updates to This Policy

Casino Hermes reserves the right to update this Responsible Gaming Policy to reflect:

• Changes in regulatory requirements
• Introduction of new protection tools
• Emerging research and best practices
• Player feedback and suggestions

Material changes will be communicated through email and prominent notices on the Hermes casino platform. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Document Version: 1.3 | Last Updated: January 1, 2026 | Next Review: July 1, 2026