Casino Hermes Casino Terms & Conditions

1. General Provisions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and Casino Hermes ("We", "Us", "Our", "Hermes Casino"), a licensed online gaming operator registered and operating in France.

1.1 Acceptance of Terms

By creating an account at Casino Hermes, accessing the Hermes Casino website, or using our mobile services, you acknowledge that you have read, understood, and agree to be bound by:

• These Terms & Conditions
• Casino Hermes Privacy Policy
• Casino Hermes Bonus Terms
• Responsible Gaming Policy
• All applicable laws and regulations in France

1.2 Amendments

Casino Hermes reserves the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting on the Hermes Casino website. Continued use of our services constitutes acceptance of modified Terms.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register and use Casino Hermes services. We strictly prohibit underage gambling and reserve the right to request proof of age at any time.

2.2 Jurisdiction

Casino Hermes services are available to residents of France who meet all legal requirements. By registering, you confirm that:

• Online gambling is legal in your jurisdiction
• You are not located in a restricted territory
• You are legally permitted to participate in online gaming activities
• You are accessing Hermes Casino from an authorized location

2.3 Account Creation

When registering at Casino Hermes, you must:

1. Provide accurate, current, and complete information during the Hermes Casino login process
2. Maintain one account only (duplicate accounts are prohibited)
3. Keep your Casino Hermes login credentials confidential
4. Notify us immediately of any unauthorized use of your account
5. Accept full responsibility for all activities under your account

2.4 Account Verification

Casino Hermes implements Know Your Customer (KYC) procedures. You agree to provide requested documentation including but not limited to:

• Government-issued photo identification
• Proof of address (utility bill, bank statement)
• Payment method verification
• Additional documents as required by Hermes Casino compliance team

3. Deposits & Withdrawals

3.1 Deposit Policy

Casino Hermes accepts deposits through authorized payment methods displayed on the Hermes Casino website. By making a deposit, you confirm that:

• You are the authorized holder of the payment method
• Funds are not derived from illegal activities
• You have sufficient funds to cover the transaction
• You understand that deposits are non-refundable except as required by law

3.2 Minimum Deposit

The minimum deposit amount at Casino Hermes is €10. Maximum deposit limits may apply based on your account status, payment method, and Hermes Casino VIP level.

3.3 Withdrawal Requirements

To withdraw funds from Casino Hermes, you must:

1. Complete full account verification (KYC)
2. Meet all wagering requirements on Casino Hermes bonus funds
3. Withdraw to the same payment method used for deposit (when possible)
4. Comply with anti-money laundering regulations
5. Have a minimum withdrawable balance of €20

3.4 Processing Times

3.5 Fees & Charges

Casino Hermes does not charge fees for deposits or withdrawals. However, third-party payment processors may impose their own charges. Currency conversion fees may apply for non-EUR transactions.

4. Bonuses & Promotions

4.1 Casino Hermes Bonus Terms

All bonuses and promotions at Casino Hermes are subject to specific terms and conditions. By claiming a Casino Hermes bonus, you agree to:

• Complete wagering requirements before withdrawal
• Adhere to maximum bet limits during bonus play
• Comply with game restrictions and contribution rates
• Accept that bonus abuse will result in forfeiture and account closure

4.2 Welcome Bonus

New players at Casino Hermes are eligible for our welcome bonus package. Terms include:

• One bonus per player, household, IP address, or payment method
• Minimum deposit required to activate bonus
• Wagering requirements as specified in promotion terms
• Expiration period applies to bonus funds

4.3 Hermes Casino VIP Program

The Hermes Casino VIP program offers exclusive benefits including:

• Personalized account management
• Higher deposit and withdrawal limits
• Exclusive Hermes Casino bonus offers
• Faster withdrawal processing
• Special event invitations

VIP status is awarded at Casino Hermes discretion based on player activity and loyalty.

4.4 Bonus Abuse

Casino Hermes strictly prohibits bonus abuse including but not limited to:

• Creating multiple accounts to claim bonuses
• Strategic betting patterns designed to exploit bonuses
• Coordinated play with other users
• Using automated software or bots

Detected bonus abuse will result in immediate forfeiture of bonus funds, winnings, and possible account termination.

5. Gaming Rules & Conduct

5.1 Fair Play

Casino Hermes is committed to fair and responsible gaming. All games use certified Random Number Generators (RNG). Players must:

• Play fairly and not attempt to gain unfair advantages
• Not use software, bots, or automated systems
• Not engage in collusion with other players
• Not exploit technical errors or glitches

5.2 Game Malfunctions

In the event of a game malfunction at Casino Hermes:

• All affected bets will be void
• Original stakes will be returned to player accounts
• Casino Hermes liability is limited to stake return only
• Final decision rests with Hermes Casino management

5.3 Hermes Casino Mobile

Casino Hermes mobile services are subject to the same Terms & Conditions as desktop play. Additional considerations:

• Ensure stable internet connection for optimal Hermes Casino mobile experience
• Data charges may apply from your mobile provider
• Casino Hermes is not responsible for interruptions due to network issues
• Same security standards apply to Hermes Casino mobile login

5.4 Prohibited Activities

The following activities are strictly prohibited at Casino Hermes:

1. Money laundering or fraudulent financial activity
2. Using stolen or unauthorized payment methods
3. Providing false information during registration or verification
4. Reverse engineering or hacking Casino Hermes systems
5. Abusive behavior toward Hermes Casino staff or other players
6. Commercial use of Casino Hermes services
7. Operating multiple accounts

6. Responsible Gaming

6.1 Our Commitment

Casino Hermes is dedicated to promoting responsible gambling. We provide tools and resources to help players maintain control:

• Deposit limits (daily, weekly, monthly)
• Session time reminders
• Self-exclusion options
• Reality checks
• Links to professional support organizations

6.2 Self-Exclusion

Players can self-exclude from Casino Hermes for periods ranging from 24 hours to permanent closure. During self-exclusion:

• Access to Hermes Casino login will be blocked
• All promotional communications will cease
• No new accounts can be created
• Requests for account reopening will not be processed during the exclusion period

6.3 Underage Gambling Prevention

Casino Hermes implements strict measures to prevent underage gambling including:

• Age verification during registration
• Random age verification checks
• Immediate account suspension if underage gambling is detected
• Cooperation with authorities regarding underage gambling incidents

7. Privacy & Data Protection

7.1 Data Collection

Casino Hermes collects and processes personal data as detailed in our Privacy Policy. By using our services, you consent to:

• Collection of registration information
• Processing of transaction data
• Storage of gaming history
• Use of cookies and tracking technologies on Hermes Casino website

7.2 Data Security

Casino Hermes employs industry-standard security measures including:

• SSL encryption for all Hermes Casino login sessions
• Secure data storage systems
• Regular security audits
• Staff training on data protection

7.3 Communication

By registering at Casino Hermes, you agree to receive:

• Essential service communications
• Transaction confirmations
• Account security notifications
• Marketing communications (unless opted out)

You may opt out of marketing communications at any time through your Hermes Casino account settings.

8. Account Suspension & Closure

8.1 Casino Hermes Right to Suspend

We reserve the right to suspend or close accounts immediately without prior notice if:

• Terms & Conditions are violated
• Fraudulent activity is detected
• Verification documents are not provided
• Prohibited activities are identified
• Required by regulatory authorities

8.2 Player-Initiated Closure

You may close your Casino Hermes account at any time by contacting customer support. Upon closure:

• Outstanding balances will be returned (minus any applicable bonuses)
• Pending withdrawals will be processed
• Active bonuses will be forfeited
• Account cannot be reopened for minimum 24 hours

8.3 Dormant Accounts

Accounts inactive for 12 consecutive months will be classified as dormant. Casino Hermes may:

• Charge a monthly maintenance fee of €5
• Require re-verification before reactivation
• Close accounts dormant for 24+ months
• Return remaining funds minus applicable fees

9. Intellectual Property

9.1 Casino Hermes Ownership

All content on the Hermes Casino website and Hermes Casino mobile platforms, including but not limited to:

• Text, graphics, logos, and images
• Software and game interfaces
• Audio and video content
• Database compilations

are the exclusive property of Casino Hermes or our licensors and are protected by international copyright laws.

9.2 Limited License

Casino Hermes grants you a limited, non-exclusive, non-transferable license to access and use our services for personal entertainment purposes only. You may not:

• Reproduce, distribute, or publicly display Casino Hermes content
• Create derivative works based on Hermes Casino materials
• Use automated systems to extract data
• Remove copyright or proprietary notices

9.3 Trademark

"Casino Hermes", "Hermes Casino", and all related logos are registered trademarks. Unauthorized use is strictly prohibited.

10. Liability & Disclaimers

10.1 Service Availability

While Casino Hermes strives to provide uninterrupted service, we do not guarantee:

• 24/7 availability of Hermes Casino website or mobile services
• Error-free operation
• Freedom from viruses or harmful components
• Compatibility with all devices and browsers

10.2 Limitation of Liability

To the maximum extent permitted by law, Casino Hermes shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Service interruptions or technical failures
• Third-party actions or content
• Events beyond our reasonable control (force majeure)

10.3 Indemnification

You agree to indemnify and hold Casino Hermes harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms & Conditions
• Your use of Hermes Casino services
• Your breach of applicable laws
• Infringement of third-party rights

11. Dispute Resolution

11.1 Complaints Procedure

If you have a dispute with Casino Hermes:

1. Contact Hermes Casino customer support via live chat or email
2. Provide detailed information about your complaint
3. Allow 7 business days for investigation and response
4. If unresolved, escalate to our management team

11.2 Alternative Dispute Resolution

If internal resolution fails, you may submit your dispute to:

• Independent Alternative Dispute Resolution (ADR) service
• Regulatory authority in France
• Arbitration as specified in Section 11.3

11.3 Arbitration

Any disputes not resolved through ADR shall be settled by binding arbitration in accordance with French law. The arbitration shall be conducted in France, in the French language.

11.4 Class Action Waiver

You agree that disputes with Casino Hermes will be resolved on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration.

12. Governing Law & Jurisdiction

12.1 Applicable Law

These Terms & Conditions are governed by and construed in accordance with the laws of France. Casino Hermes operates under French gaming regulations and holds all necessary licenses.

12.2 Jurisdiction

You agree that French courts have exclusive jurisdiction over any disputes arising from your use of Casino Hermes services, except where prohibited by mandatory consumer protection laws.

12.3 Regulatory Compliance

Casino Hermes is committed to full compliance with:

• French gambling regulations (ANJ - Autorité Nationale des Jeux)
• Anti-money laundering directives
• GDPR and data protection laws
• Consumer protection legislation
• Responsible gambling standards

13. Miscellaneous Provisions

13.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.2 Waiver

Failure by Casino Hermes to enforce any right or provision shall not constitute a waiver of such right or provision.

13.3 Assignment

You may not assign or transfer your rights under these Terms. Casino Hermes may assign these Terms to any affiliate or successor without your consent.

13.4 Entire Agreement

These Terms, together with our Privacy Policy and Bonus Terms, constitute the entire agreement between you and Casino Hermes regarding our services.

13.5 Language

In case of discrepancy between translated versions of these Terms, the English version shall prevail.

14. Contact Information

For questions about these Terms & Conditions, please contact Casino Hermes:

• Customer Support: Available 24/7 via live chat on Hermes Casino website
• Email: legal@casinohermes.fr
• Hermes Casino Mobile: Support available through mobile app
• Postal Address: Casino Hermes Legal Department, Paris, France

Effective Date: These Terms & Conditions are effective as of January 1, 2026.